human development, social justice and sustainable social systems
Caritas Knowledge Management Portal
Definition of knowledge management (KM)
A widely accepted working definition for knowledge management is: “A systematic approach to generating and recording knowledge, and making it available to others when they need it, in formats that are useful and relevant”.
The definition that CE has adopted in KM work is simplified and reads: “To ensure the Right Knowledge at the Right Time for the Right People”
The distillation of accumulated wisdom about the most effective way to carry out a business activity or process. Since ‘best’ is highly subjective and context dependent, as well as implying that no further improvements are possible, many people now prefer the term good practices.
Community of Experts (CoE)
A group of experts forming a team to generate knowledge and are managed as a project (i.e. there is a project owner, a project leader, involved experts, and financial and administrative support). These projects respond to a specified Terms of Reference and the team is usually provided with facilities, including designation of hours. CoE projects are time bound and will be dissolved after delivering the planned output. Often such output has relevancy for programs that are put in practice. Practical usage may include increase of effectiveness and efficiency of offerings, expand portfolio and/or track record, and updates and/or fine-tuning of an approach.
Community of Practice (CoP)
A group of people who share and develop their knowledge in pursuit of a common purpose or task, even though they do not necessarily work in the same department or organization. John Seely Brown of Xerox calls them “peers in the execution of real work”.
Knowledge which is codified and articulated. It appears in the form of documents, procedures and in databases. Contrast with Tacit Knowledge.
A collective set of facts, concepts, experiences and know-how held by a group of people within an organisation.
A sequence of core knowledge processes that results in new knowledge. There are two main cycles – the innovation cycle and the knowledge sharing cycle
The transfer of knowledge from the place it is created or stored to the place it needs to be applied.
Knowledge Management (KM)
A systematic approach to generating and recording knowledge and making it available to others when they need it, in formats that are useful and relevant.
The methodical replication of the expertise, wisdom, and (tacit) knowledge of staff into the heads and hands of their co-workers. It is more than just on-the-job training. It is the planned movement of the right skills and information at the right time to keep a workforce prepared, productive, innovative, and competitive.
The acquisition of knowledge or skills through study, experience, or being taught.
An organisation which builds and improves its own practice, consciously and continuously devising and developing the means to draw learning from its own and others’ experience.
A visual method of organizing ideas. In most mind mapping systems the ideas branch out from a central point. In turn, each branch can have additional branches or links to other mind maps. A specific form of concept mapping.
Use of critical thinking to examine presented information, question its validity, and draw conclusions based on the resulting ideas. It requires us to think more deeply about experiences and unpack what happened, why and what this means for future actions.
The use of stories in the organizational context, as a way of sharing knowledge and helping the process of learning.
Knowledge, or “know how” that is not codified but held in people’s heads. Intuitive, experiential, judgmental and context sensitive, it may be difficult to articulate. Contrast with explicit knowledge (and see Knowledge transfer).