human development, social justice and sustainable social systems
Why is this important?
There are many digital tools that can support organisations and networks to enhance their knowledge management practices and achieve better outcomes (e.g. learning from each other and exchange of information) – but all depend on the storage, retention and accessibility of organisational knowledge – as well as consistent use.
Desired Outcomes (linked to the Assessment Tool)
Systems and technologies used to manage organisational knowledge are fit for purpose, appropriate and user-friendly.
Systems and technologies used to manage organisational knowledge are searchable and supported by guidance.
Support is available on the use of systems, and introductory and refresher trainings are consistently provided.
Staff consistently use systems and technologies to their full potential and leverage organisational investment to achieve better outcomes.
Systems and technologies are monitored and assessed periodically to ensure they remain fit for purpose.
Examples of actions/practices you can implement within your organisation to effectively use digital solutions
Complete a needs-based audit of existing systems (linked to challenges and opportunities identified by users).
Consult colleagues on training needs.
Review existing guidance and identify training gaps on digital systems and processes.
Survey staff regularly to ensure challenges and gaps are captured and reviewed by decision-makers.
Set up easy processes for receiving recommendations and learning from user experience.
Guidance, Tools and Case Studies from Member Organisations