human development, social justice and sustainable social systems

Concerns & complaints

ensuring transparency and accountability

Through our vision, mission and values, Caritas Europa is committed to build a world where every individual’s rights and dignity are respected. To ensure that Caritas Europa is fully accountable to all its constituencies, we adhere to the Code of Ethics of the global Confederation and maintain a Code of Conduct to strengthen corporate ethics by all our members in the exercise of their activity. While we aim to do everything in our power to ensure respect of the Code of Ethics and Code of Conduct, we recognise that sometimes our values and commitments might not be upheld to the expected standard. If this is the case, you can file a complaint in order to report breaches of the Code of Ethics or the Code of Conduct, or any other irregularities.

Complaints concerning staff, interns, volunteers, governance, associates or suppliers of our member organisations should be filed directly with the concerned member organisation. For their contact details, please refer to the member pages. Some members also have dedicated webpages regarding complaints:

If you have any concern, complaint or other comments about the behaviour of Caritas Europa secretariat staff, interns, volunteers, governance, associates or suppliers, please contact our Complaints Handling Officer:

Email: cho@caritas.eu
Post: Caritas Europa, Complaints Handling Officer, Rue de la Charité 43, 1210 Brussels, Belgium

You may make your complaint anonymously if you wish. In this case, please be as accurate as possible to allow for appropriate follow up of the complaint.

We will acknowledge all complaints we receive, and follow up and act on them as appropriate.

All complaints will be dealt with the strictest confidentiality.